The Roles

This is a full-time, permanent role with hybrid working, and a salary of £39,526 to £50,446 per annum.

Reporting to the Principal Environmental Health Officer, you will be responsible for regulating all aspects of private housing in the borough, and will play a key role in delivering new duties to protect the rights of tenants, introduced by the Renters Rights Act 2025.

We welcome applications from both qualified Environmental Health Practitioners, and those with transferable skills from other regulatory, enforcement or housing backgrounds.

Your role will involve:

Assessment and improvement of housing conditions using the HHSRS and the Housing Act 2004.
Making decisions in relation to the licensing and management of houses in multiple occupation and other housing.
Leading investigations and enforcement action, including issuing civil penalties, for breaches of the Housing Act 2004, the Renters Rights Act 2025, and other relevant legislation.
Leading investigations into cases of unlawful eviction and harassment.
Supporting and mentoring junior members of the team and apprentices and contributing to the development of the service.
Acting as the Council’s subject matter expert in relevant field e.g. housing standards, property licensing or tenancy rights; providing advice and education to landlords, tenants and colleagues and members.

What we are looking for:

A professional with substantial experience in a regulatory, enforcement, or tenancy relations role, confident at conducting criminal investigations and taking robust enforcement action. Ideally, the experience will have been gained in a housing related role, but this is not essential.
Possession of a relevant environmental health, regulatory or housing related qualification.
Strong working knowledge of relevant housing and public health legislation and commitment to the improvement of public health and well-being.
Excellent written and verbal communication skills, able to deal with people from a diverse range of backgrounds.
Experience of supporting or supervising junior members of staff (desirable not essential).

Apply for Environmental Health Officer Environmental Health Officer Job Description

We are recruiting to three Housing Accommodation Officer roles. These are full-time, permanent positions offering hybrid working and a salary of £34,962 to £38,791 per annum.

In this role, you will support the day-to-day operation and performance of the Temporary Accommodation Service, ensuring that demand for affordable accommodation is effectively managed and that resources are used efficiently to help control costs.

We are looking for experienced Housing Accommodation Officers who have the drive, resilience, and ability to work collaboratively as part of a busy and dedicated temporary accommodation team.

Your role will involve:

Assisting with the effective provision of a temporary accommodation service for those in housing need within the borough.
Assisting with the day-to-day administration of placements into temporary accommodation and the administration of rent accounts and Housing Benefit payments associated with those placements.
Carrying out audit visits, assisting with management transfers and dealing directly on a day-to-day basis with homeless households placed in temporary accommodation
Working directly with accommodation providers to ensure that accommodation provided is fit, suitable and in good repair and that any issues arising are quickly dealt with
Administering of an effective estate management service for our in-house temporary accommodation units.

What we are looking for:

You will have experience of working in temporary accommodation team within a local authority Housing Service or similar
You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment.
You will have experience of working directly with the public both face to face and over the phone.
You will have experience of working in a busy, front line, customer-focused team.
You will be experienced in working within a performance driven environment, meeting targets and working to deadlines.

Apply for Housing Accommodation Officers Housing Accommodation Officers Job Description

We are recruiting to three Housing Allocations Officer roles. These are full-time, permanent positions offering hybrid working and a salary of £34,962 to £38,791 per annum.

In this role, you will be responsible for the administration, assessment, and allocation of the Housing Register, helping to deliver an effective and responsive allocations service for local residents with a housing need.

We are looking for individuals who are organised, detail focused and committed to providing a high-quality service to residents.

Your role will involve:

Assisting with the administration of the Council’s Housing Needs Register
Assessing applications for social housing, applying the Council’s Housing Allocations Policy and banding applications in accordance with need
Making nominations to social housing providers in accordance with the Council’s nomination agreements in an efficient and timely manner
Dealing with customer enquiries about their housing applications and updating them accordingly

What we are looking for:

You will have experience of working in a housing allocation team within a local authority Housing Service, Housing Association or similar
You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
You will have experience of working directly with the public both face to face and over the phone.
You will have experience of working in a busy, front line, customer-focused team.
You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

Apply for Housing Allocations Officer Housing Allocations Officer Job Description

We are recruiting to several Housing Options Officer roles. These are full-time, permanent positions offering hybrid working and a salary of £38,792 to £43,613 per annum.

In this role, you will play a key part in supporting residents who are at risk of homelessness, providing advice, prevention support, and helping to secure suitable housing solutions. You will work closely with individuals and partner organisations to deliver positive outcomes and minimise the need for temporary accommodation.

We are looking for experienced Housing Options Officers who have the drive, resilience, and commitment to make a real difference, along with the ability to work effectively as part of a busy and supportive team.

Your role will involve:

Working as part of the Housing Options Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

You will have experience of working in a housing options team within a local authority Housing Service or similar
You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
You will have experience of working directly with the public both face to face and over the phone.
You will have experience of working in a busy, front line, customer-focused team.
You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

Apply for Housing Options Officers Housing Options Officers Job Description

This is a full-time, permanent role with hybrid working, and a salary of £38,792 to £43,613 per annum.

We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Reception Team.

Our Housing Reception Team is the gateway to our housing service and is the front line of our homelessness prevention work. You will deal with a range of customers in a face-to-face environment dealing with housing enquiries and wherever possible, preventing homelessness.

Your role will involve:

Working as part of the Housing Reception Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

You will have experience of working in a housing options team within a local authority Housing Service or similar
You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
You will have experience of working directly with the public both face to face and over the phone.
You will have experience of working in a busy, front line, customer-focused team.
You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

Apply for Housing Options Officer – Front Desk Housing Options Officer – Front Desk Job Description

We are recruiting to three Housing Options Assistant roles. These are full-time, permanent positions offering a salary of £25,706 to £27,306 per annum.

As part of the Housing Solutions Team, you will play an important role in delivering an effective and efficient housing options and homelessness prevention service to residents of the borough, supporting colleagues to provide timely advice and assistance.

We are looking for individuals who have the drive, attention to detail, and ability to work effectively as part of a busy and supportive team.

Your role will involve:

Working within the Housing Reception Team, dealing with customers face to face and by telephone, providing advice on homelessness, housing options and homelessness prevention
Assisting in assessing homelessness applications, interviewing customers and gathering information
Assisting with applications for the Councils Housing Needs Register
Helping customers find solutions to their housing problems using a range of homelessness prevention initiatives

What we are looking for:

You will have an understanding of the current housing landscape and the issues surrounding homelessness
You will have experience of working within a housing related environment, such as a local authority housing service, housing association or other housing field
You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
You will have experience of working directly with the public both face to face and over the phone.
You will have experience of working in a busy, front line, customer-focused team.
You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

Apply for Housing Options Assistants Housing Options Assistants Job Description

This is a full-time, permanent role with hybrid working, and a salary of £46,355 to £50,446 per annum.

We are seeking an experienced Housing Reviews and Complaints Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be reviewing homeless applications and dealing with housing complaints, MP and member enquiries, making justified decisions based on assessments carried out.

Your role will involve:

Responsibility for fulfilling the council's statutory function under s202 and s204 of the Housing Act 1996 Part VII. You will review negative homelessness decisions and suitability of offers when requested by applicants and their representatives and will produce written adjudications supplying the full reason for the review decision.
Responsibility for conducting appeals against housing register decisions.
Making enquiries into possible fraudulent housing applications and refer on those that require further investigation.
Acting as the council's representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.
Dealing with corporate housing complaints, councillor and member of parliament enquiries
Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.

What we are looking for:

We are looking for an experienced review officer that has detailed experience in the above areas and is keen to develop their knowledge further. You will need to understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people and have a commitment to addressing housing issues and reducing homelessness.

Apply for Housing Reviews and Complaints Officer Housing Reviews and Complaints Officer Job Description

This is a full-time, fixed term role with hybrid working, and a salary of £34,962 to £38,791 per annum.

The Housing Service at RBWM is experiencing a period of high demand, making this an exciting time to join the team. We are looking for a Housing Policy and Procurement Officer to join our Strategy and Enabling Team and help shape how we respond to these challenges.

The successful candidates will be knowledgeable of social housing issues such as homelessness and development. They will also be capable of working independently, as directed on a range of policy, procurement, contractual workstreams. Just as important is a positive, flexible approach, a willingness to learn, and enthusiasm for making a difference.

Your role will involve:

Supporting the commissioning, research and design of varied accommodation provision across the borough
Assisting with the development of housing strategies, policies and service plans
Supporting senior officers in the delivery of a range of housing strategy projects
Applying knowledge of social housing policy to practical project work
Helping to deliver housing projects with internal teams and external partners
Assisting with the commissioning and procurement of housing-related services
Supporting projects linked to IT systems and data management within the service

What we are looking for:

Experience working in a housing strategy, development or enabling role within a local housing authority, registered provider, consultancy, government agency or charitable body
Strong understanding of the social housing environment and local authority statutory duties relating to homelessness
Sound knowledge of the wider housing agenda, relevant legislation and policy developments
Ability to work effectively under pressure with a motivated, results‑focused approach
Strong communication skills across a range of settings and media
(Desirable) Relevant professional qualification or membership (e.g. CIH)
(Desirable) Knowledge of social housing development, planning processes, and public sector IT and data issues

Apply for Housing Policy and Procurement Officer (Fixed Term) x1, Grade 6 Housing Policy and Procurement Officer (Fixed Term) x1, Grade 6 Job Description

We are recruiting two Private Rented Sector Enabling Officers. These are full-time, permanent positions offering hybrid working and a salary of £34,962 to £38,791 per annum.

In this role, you will support residents who need help accessing and sustaining private rented accommodation. Working as part of a busy team, you will liaise with landlords, tenants and partners to secure housing solutions and help prevent homelessness.

We are looking for proactive and collaborative individuals with an interest in housing, who are comfortable managing a varied caseload and communicating clearly with a range of audiences. A flexible approach and a commitment to achieving positive outcomes for residents are key to success in this role.

Your role will involve:

To operationally deliver RBWM use of the private rented sector to prevent homelessness and reduce the use of temporary accommodation. This activity may be undertaken by directly manage staff or via agents or providers contracted to the local authority.
To proactively manage a case load of households requiring a move into the private rented sector. To support and advise this cohort to achieve sustainable outcomes.
To contribute to the development of policy, strategies and policies required by a local authority housing service.
To maintain and cultivate a series of relationships with landlords, agents and other providers of private rented sector accommodation. To negotiate with such parties to achieve sustainable lettings for households within the case work cohort.
To maintain a good knowledge of the local private rented sector and apply such knowledge to serve the best interests of the Borough.

What we are looking for:

Experience working with private sector landlords
Proven delivery of operational services across housing or related sectors
Strong knowledge of social housing and local authority housing and homelessness duties
Understanding of public sector IT systems and data issues
Ability to work under pressure, make sound decisions, and manage changing priorities
Highly motivated, results-focused approach
Strong communication skills to build effective partnerships and stakeholder relationships

Apply for Private Rented Sector Enabling Officer Private Rented Sector Enabling Officer Job Description